Delivery and Returns

LNC Professional (Guyana) | EMCOA Corp dba LNC Professional

East Orange, NJ | Georgetown, Guyana | Ephrata, PA

Website: lncpronailsgy.com

Version: 1.0 (Guyana)

Last updated: 28 October 2026

This policy forms part of our Terms of Sale and Terms of Service. It applies to orders placed on lncpronailsgy.com for delivery inside Guyana. Orders shipped internationally from our other locations are covered by a separate policy.

Part 1: Delivery

1. Where we deliver

Anywhere in Guyana. Our regular routes cover Georgetown and the East Bank, Berbice and New Amsterdam, Linden and the Demerara River, the Essequibo Coast and Tuschen, Bartica, and the Mahaica corridor. Fuller detail is on our delivery page.

Because your order is delivered within Guyana, there is no customs step, no import duty and no clearance paperwork. You are not the importer of record on a domestic order.

2. How an order is confirmed

Orders are placed by WhatsApp on +1 (562) 548-7272. Before you pay anything, we confirm what is in stock, the total, and where it is going. Nothing is charged before you have seen that.

Prices are shown and charged in United States dollars.

Collection in Georgetown is free on any order. Choose it when you order and nothing is charged for delivery; we tell you the collection address and hours when your order is packed.

Orders of US$300 and over are delivered free, anywhere in Guyana. Below US$300, delivery is charged by area. Product prices are for the goods; the delivery charge for your area is set out on our delivery page and is confirmed with you before anything is paid. You see the full amount before you pay, and nothing is added afterwards.

3. Timing

Orders usually reach you within 24 to 48 hours. Georgetown is quickest. Outlying regions follow the scheduled run for that route, and we tell you that schedule when you order.

This is the normal pattern, not a guaranteed delivery date. Weather, road conditions and river crossings can move it. If something is going to be late, we tell you rather than let you wonder.

4. Order sizes

There is no minimum. A single bottle is delivered on the same routes as a salon's monthly restock. Wholesale and distributor consignments travel the same way, so a larger order does not mean a longer wait.

5. What we need from you

A delivery address a driver can find, and a phone number that will be answered on the day. Guyana addresses often depend on a landmark rather than a street number, so give us the nearest one. An unanswered phone is the most common reason a delivery turns back, and a second attempt costs a day.

6. Damaged, missing or wrong deliveries

Check your order when it arrives, and keep the packaging until you have.

Tell us within 5 days of delivery and send your order number with photographs of the outer packaging including any damage, the affected items, and the packing list.

Shortages. If something is missing, tell us in the same window with a photograph of the packing list and what you actually received.

Wrong items. If we sent the wrong thing, that is our error. We replace it and cover the cost of collecting the wrong item.

Where a claim is good, we replace the goods. If you would rather have a refund, ask and we refund instead.

Part 2: Returns

7. Opened cosmetic and chemical products cannot be returned

Once a cosmetic or chemical product has been opened or unsealed, it cannot be returned. This is a hygiene and safety rule, and it is not negotiable. We cannot verify what has happened to a chemical product once it has left our control, and we will not resell it to another technician who will put it on a client's skin.

This covers monomers and liquids, gels, acrylic and dip powders, polishes, prep and finishing liquids, oils, and anything else that touches skin or nail.

8. What can be returned

Subject to clause 7:

• Unopened products in original, undamaged, sealed packaging, with proof of purchase, within 14 days of delivery.
• Faulty or defective products, under the warranty in our Terms.
• Wrong items we sent, at our cost.

Tools and equipment that have been used, assembled or installed count as opened for this purpose, unless they are faulty.

9. What cannot be returned

• Any opened, unsealed or used cosmetic or chemical product (clause 7).
• Items marked final sale, clearance or closeout.
• Custom, made-to-order or specially sourced items.
• Products past their expiry or best-before date when you ask to return them.
• Products stored outside their stated conditions, for example heat-exposed chemistry.
• Products that have been relabelled, decanted, repackaged or altered.

10. How to return something

Message us first on WhatsApp at +1 (562) 548-7272, or email info@lncpronails.com, with your order number and what you want to return. We confirm whether it is eligible and, if it is, tell you where to send it.

Please do not send anything back before we have confirmed it. We cannot refund what we did not expect and cannot identify.

Return carriage. You cover the cost of returning an item, unless it is faulty or we sent the wrong thing, in which case we cover it. If you are in Georgetown you can bring it back in person instead, once we have confirmed it is eligible, and there is nothing to pay either way.

There is no restocking fee.

Refunds. Once we have received and checked the return, we process the refund within 5 to 10 business days, to the method you paid with. A refund on a returned item is the price of the item. Any delivery charge you paid to receive the order is not refunded, because the delivery was made; where the fault was ours, we cover the delivery both ways. Your bank's own timing is outside our control.

Exchanges. Return the item under this policy and place a new order. It is faster and clearer for both sides than an exchange.

11. Your rights under Guyanese law

Where the law gives you stronger rights than this policy, those rights apply and nothing here reduces them. That includes your rights where goods are faulty, not as described, or not fit for their purpose.

Note that the hygiene rule in clause 7 is a recognised limit on returning sealed goods once opened, and it applies to cosmetic and chemical products everywhere we trade.

12. Contact

LNC Professional (Guyana) | EMCOA Corp dba LNC Professional

WhatsApp (preferred): +1 (562) 548-7272

Email: info@lncpronails.com

Website: lncpronailsgy.com